FAQ - MIDEM DIGITAL

If you are connecting for the first time, the Midem Digital platform is accessible for free to you, as well as for all music professionals and artists around the world.

To connect, follow the easy steps below:

• On Midem website, please go to the Midem Digital dedicated page : as a “New Participant”, click on the “Register Now” link to get to the Midem Digital platform.
• Once you arrive on the Midem Digital platform, please fully complete the proposed registration form.
• You will receive an email untitled “Your personal Midem Digital access” including a Badge ID, allowing you to claim your account.
• Create your password.
• When connected on the Midem Digital platform, please complete your profile – we recommend you fill a maximum of your profile’s fields, to maximise matchmaking and connections with other Midem Digital attendees.
• Start enjoying Midem Digital!

If you have trouble logging in, please request a reminder to receive your log-in credentials again by email or contact Midem CustomerHelpDesk, using the line “Trouble to log-in on Midem Digital platform”.

To ensure best use of all features, we recommend that you use the Google Chrome browser.

If you have already created your profile on the Midem Digital platform, we are very pleased to welcome you back to Midem Digital

To reconnect, you can go directly to the Midem Digital platform and log thanks to using your log-in information. You can also reach the Midem Digital Platform from the Midem Digital dedicated page : as an “Already Registered” participant, click on the “Login Now” link to access to the Midem Digital platform.

For login information, please check your email box to retrieve “Your personal Midem Digital access” email, as it provides the registration details that will allow you to log-in and enjoy the full Midem Digital experience.

If you can’t retrieve this email, no worries! Just follow the easy steps below:

• On Midem website, please go to the Midem Digital dedicated page : as a “New Participant”, click on the “Register Now” link to get to the Midem Digital platform.
• Once you arrive on the Midem Digital platform, please complete again the proposed registration form.

If the system indicates “Badge/registration ID not recognized”, request a reminder to receive your log in credentials again by email

The first time you logged in, you have set a password. This password applies to all your past and future connections.

If you have forgotten your password:

• You can click on the link “Reset password” on the login page
• Enter your email address that you have previously logged in with
• Click “Email me a password reset link” and go to your email inbox.

Once you have opened the email titled “Reset your Midem Digital password”, click on the reset password button. It will open a new page where you can enter your new password twice and press the “Reset password” button.

• Login to the Midem Digital platform using your email and password
• Click on your profile icon
• Fill-out the different criteria by simply clicking on the field
• Enter your answer(s) and click on "add" and then click on update preferences. 

We encourage you to set-up your profile very completely, notably the optional questions about your “Company Activity”, individual “Main Activity” and “Musical Genre” (if relevant).

A fully completed profile will allow you to receive more relevant recommendations of people and sessions. Other attendees will also notice you better and show more interest in you (which is the prerequisite to connect with them). 

To manage the notifications you would like to receive, go on your profile page under the section “Manage Notifications”. Once you have made the changes according to your wish, do not forget to click on “Save”.

Please note that removing your details from the Midem Digital platform means that you will be unable to log-in or arrange networking opportunities through the platform.

However, if you would like to be removed, please send your details to our Customer helpdesk using the subject line “Remove from Midem Digital platform” and we will be happy to remove your details.

You can find other participants from the Midem Digital platform through several sections:

• Via the « Network » section on your Midem Digital platform customised homepage.
• Via the search bar, on top of all pages of the Midem Digital plaform.
• Via the « Recommended for you » section on the left navigation bar present on all pages of the Midem Digital plaform
• Via the different participants’ sections on the left navigation bar present on all pages of the Midem Digital plaform: Midem Members, Midem Members+ and Speakers.

Once you find a participant of interest, click on the participant’s profile to access complete information on this person.

The company name will appear on each participant’s profile.

By using the search bar, you will be able to find all the participants related to a specified company. Besides, for each profile, a company description as well as the company activity can be added.

You can initiate a connection with a participant by clicking on the “Show interest” button on the participant’s profile.

For the connection to be established between you two, the other participant will have to show interest in you too.

Once connected, the interested tool allows you to open the conversation to start chatting, learn more about each other and request a meeting when available.

All the profiles you have shown interest into will be listed in the section “My interested list”.

And all the profiles who have shown interest in you will be listed in the section "Interested in you".

When browsing through the participants’ profiles, you have the possibility to skip a particular profile.  This profile won’t be recommended to you anymore.

Please note skipping a profile doesn't mean it is gone forever. You can revisit it and make changes in your "Skip list".

To enable the chat option, you will need to have a mutual interest in each other using the "Show interest” button on each participant’s profile. As explained in section above “What does show interest mean?”, start by showing interest in a participant, then wait for him or her to show interest in return

Once you are mutually connected, you will receive a notification and the option to chat with the participant will be available to you. Then, click on the chat icon to open a chat window.

Please note that having a confirmed meeting with an attendee will allow you to start chatting with him/her. 

To set-up a virtual meeting with a participant from the Midem Digital platform, you will need to have a mutual interest in each other, using the "Show interest" tool, as explained in section above “What does show interest mean?”.

Once you share a mutual interest:

• Step 1: find the participant’s profile in your list “My connections”, click on the participant’s profile and click on “request a meeting”. The system will automatically suggest you mutual time slots, based on your indicated availabilities (see section below: “How to manage my availabilities?”), so make sure your agenda is up to date by updating your availabilities on your profile. Once ready, send your request.
• Step 2: when the meeting is confirmed, you will find it listed in “My Schedule”. Click on “Open the Virtual Room” to access the meeting and follow the instructions on your screen.

Please note the “Virtual Meetings” feature isn’t open all the time on Midem Digital. It is activated during specific events, for specific participants’ profiles.

To manage your availability schedule, you need to go to your profile and click on “Manage my availability”. Your availability calendar will appear.

Please note that the time indicated in your “My Schedule” section is your local time.

If you are booked for a meeting, the timeslot will be marked with your meeting details. If you do not want to take meeting requests on a particular timeslot, mark them as unavailable in a simple click.

When you are done editing your availability schedule, do not forget to click on “Save”.

The time base will be set up on your own time zone. You can manage your availabilities if you are unavailable (see section above: “How to manage my availabilities?”).

Once the meeting is accepted, the Virtual Meeting Room button will appear on your « My Schedule » section on the left navigation bar (if it’s pending or cancelled, the Virtual Room won’t be available).

The Virtual Meeting Room button will be clickable 5 mins before the Virtual meeting starts.

Once you click on the Virtual Meeting Room button, you'll have access to the Virtual Meeting Room for the duration of the meeting. Once the meeting time has expired, you won’t be able to access your Virtual Meeting Room.

You will be able to share your screen if needed. Prepare in a dedicated folder on your desktop all the documents, videos, audios and presentations you’d like to show. We recommend you to share your contact details with your meeting partner in case you are disconnected.

Please note you won’t be able to record your meeting.

It is possible to have a maximum of 4 people connecting at the same time during a video meeting.

Click on the button "Add invitee" and ask another participant to join the meeting.

If the main participant is unable to attend one meeting, this person can transfer the meeting to a registered colleague.

The ‘Event Agenda’ section of the Midem Digital platform (present on the left navigation bar and on your customised homepage) reunites all conference and concert sessions released since June 2020, including keynotes, panel discussions and never-seen-before artists’ concerts and excluding the live networking sessions.

The ‘Event Agenda’ section is available from your customised Midem Digital Homepage or from the left navigation bar on all pages of the Midem Digital platform.

The sessions you can find in the ‘Event Agenda’ section are coming from all events which took place on the platform since June 2020 - Midem Digital Edition (June 2020), Midem focus on East Africa in association With Nyege Nyege Festival (September 2020), Midem Music Networking Week (December 2020), Midem Latin American Forum in association with Latin X (March 2021), Midem Africa (June 2021) – as well as Midem exclusive keynote and panels released all year-long.

All the sessions present in the ‘Event Agenda’ are available in English.

The Midem Africa event’s sessions (June 2021) are also translated in French. 

Once you are on the "Event Agenda", you will see the line-up of sessions.

To view a session, please bookmark it in your personal « My Schedule » section by clicking on « Add it to your schedule ». You can add as many sessions as you want to your personal « My schedule » 

You can add Grip Sessions to the following digital calendars: Apple Calendar, Google, Office365, Outlook, Outlook.com, Yahoo

1. Find the session you want to add to your personal calendar.
2. Click on the 'Send to Calendar' button, seen on the Session card.
3. You will see a list of supported calendar integrations in a dropdown:     
   Click on the calendar provider of your choice. This will open the calendar in a new tab.

If you're already logged in to your calendar provider you will be prompted to create a new calendar event straight away. If not, you will be prompted to login. The new event creator in your calendar will be pre-populated with basic information about the session. Finish creating the event, and the session will now be saved in your personal calendar!

To watch on-demand content, you can:

• If you have already bookmarked these sessions, click on the session in the « Event Agenda » or in your « My Schedule » section and click on the play button to launch the video.
• If you haven’t yet bookmarked these sessions, go in the ‘Event Agenda’, scroll up to view all past sessions or select the event/topic of your interest using filters. Then open the session of interest to you and add it to your schedule as indicated in the previous question « How to view a session from the « Event Agenda ». The session’s video will appear, ready for you to enjoy!

You will need to be log-in to the Midem Digital platform to enjoy all sessions from the “Event Agenda”. Most of the sessions will be available to all, so you do not need to register for these individual sessions.

However, some specific sessions may have a limited capacity and require pre-registration, or be “by invitation” only. The session’s description will indicate how to proceed for such sessions and when a session is “by invitation” only.

Midem is committed to highlighting artist and creation. Through Midem Digital platform, you can discover the freshest talents from all around the world. Showcases and virtual live sets will available in the ‘Event Agenda’ section, with regular new additions.

Just as Midem’s physical gatherings do, Midem Digital platform is the place to discover the freshest global emerging talent and enable the next generation of artists and executives to learn from those they meet in pitch sessions, in the ‘Artist Discovery’ section.

Midem Digital platform features a unique ‘Content Library’ section where you can find and retrieve unique market intelligence, through a series of exclusive Midem content: whitepapers, blog posts & videos.

Midem Digital platforms welcomes the very first Artist and Label Services Directory, for all artists, managers, labels, publishers, distributors in the ‘Artist and Label Services Directory’ section.

Please refer to the above section « Where can I access the conferences and concerts on the Midem Digital platform? ».

If you are a journalist, we are very pleased to welcome you to Midem Digital.

To connect, follow the easy steps below:

• On Midem website, please go to the Midem Digital dedicated page : as a “New Participant”, click on the “Register Now” link to get to the Midem Digital platform.
• Once you arrive on the Midem Digital platform, please fully complete the proposed registration form.
• You will receive an email untitled “Your personal Midem Digital access” including a Badge ID, allowing you to claim your account.
• Create your password.
• When connected on the Midem Digital platform, please complete your profile – we recommend you fill a maximum of your profile’s fields, to maximise matchmaking and connections with other Midem Digital attendees.
• Start enjoying Midem Digital!

If you have trouble logging in, please request a reminder to receive your log in credentials again by email or contact Midem CustomerHelpDesk, using the line “Troubled to log-in for Midem Digital Edition” and Midem Head of Media Accreditation Tristan Lalot.

Yes, there will be a virtual press hub. The Midem press room will stay active and regularly updated on Midem Press Room.

Question : Will journalists be able to access keynote speakers, panelists and artists for interviews?

Yes. All interview requests should be submitted to Midem Press Manager Philippe Legall and Midem Press Officer Edith Yahiaoui via email.

Questions related to Reed Midem’s decision to go digital should be addressed to Midem Communication Director Mike Williams.