Midem - See our FAQ

  • REGISTRATION

    Online registration

    I am having trouble registering online. Can you help?

    As soon as the registration for visitors is open online, the link to our Online Registration tool can be found on the homepage of the website.

    Please note that there are two possibilities to start your online registration:

    • If you are registering for the first time, please create an account here.
    • If you have already used our online registration before, please log in by entering your email (or the 9-digit code associated with your email) and the 4-digit password that was provided to you.

    If you do not remember your login or password, click on the link Forgot Login or password and enter your email. If you do not remember the email that you previously used, please create a new account here.

    For further assistance, email customerhelpdesk@reedmidem.com with the subject line “REGISTRATION HELP”. Include your company name, personal details and the event you would like to register for

    Payment methods

    What are the different methods of payment?

    • Online Registration: You can register online and pay by credit card (AMEX, VISA or MASTERCARD), PayPal or wire transfer.
    • Offline Registration: You can pay by credit card (AMEX, VISA or MASTERCARD) or wire transfer.

    NOTE: For security reasons, we cannot accept any credit card data via email. Credit card information received by email will automatically be deleted and the contract destroyed.

    What bank information should I use to process my wire transfer?

    If you are a resident of the UK, Ireland, Australia, New Zealand or British Virgin Islands, please download the bank information here. For all other countries, please download the bank information here.

    When processing the transfer, your bank may add charges and deduct this from the total amount. Please check with your bank in advance to ensure the correct amount reaches us.

    What kind of information should I include on the wire document?

    Please include one of the references below. This information is important to enable us to easily identify your payment.

    • Invoice number: You can find your invoice number on the top left of the invoice. Once registered, your original invoice is automatically sent by post. A client copy will be sent by email to the company contact provided on the registration form and if the email was provided to us.
    • Order ID number: If you register online, you will receive a registration confirmation where you can find your Order ID number, please quote this number as a reference when processing your wire transfer.
    • If you do not have an invoice number or Order ID number: In order to recognize your payment, please include your company name as entered on the registration form, the name of the participants registered, and the event you registered for.

    * Special notice for UK, Ireland, Australia and British Virgin Islands residents: When paying by wire transfer, the invoice number can only be sent by our UK office upon receipt of your payment.

    If you register online, please use the order ID number and total amount included in the confirmation email to generate the transfer first.

    Should I send a copy of the bank transfer?

    Yes, you will need to send a copy of the bank transfer as proof of payment to customerhelpdesk@reedmidem.com with the subject line “COPY OF BANK TRANSFER”. Remember to include your company name, personal details and the event you are registering for.

    Should I bring a copy of the bank transfer on-site?

    Please bring a copy of the bank transfer as proof of payment.

    Invoice

    If you wish for your invoice to be billed and sent to a specific address or contact, please make sure you fill in the section “Billing address” and “Billing contact name” when registering.

    When will I receive an invoice?

    Once registered, your original repayment VAT invoice and original client copy are automatically sent by post to the company address provided on the registration form.

    The client copy is automatically sent by email to the company contact provided on the registration form if the email was provided to us.

    I did not receive my invoice, can you resend it?

    If you need a copy, please send an email to customerhelpdesk@reedmidem.com with the subject line “RESEND INVOICE”. Include your company name, personal details and the event you registered for.

    What if my invoice contains a mistake?

    Please send an email to customerhelpdesk@reedmidem.com with the subject line “INVOICE ERROR” including your company name, personal details and the event you registered for. Please mention the exact information that needs to be amended.

    Delegate Registration

    Can I cancel, amend or replace a delegate registration?

    Your registration is personal and cannot be cancelled. Contracts are final and binding, and thus non-refundable.

    However, your delegate details can be amended by contacting the Customer Helpdesk.

    Under certain conditions, it can be transferred to a full-time employee of the same company (from the same country, city and address).

    Please note: you may be invoiced for a replacement request.

    To transfer or amend your delegate registration, contact customerhelpdesk@reedmidem.com with the subject line “CHANGE DELEGATE REGISTRATION”. Explain the nature of your request, and don’t forget to include your company name, personal details and the event you’re attending.

    Hotel and apartment booking

    What is my login and password for accommodation booking?

    A login and password are no longer required to book accommodation. Our online accommodation booking service enables you to make your reservation in a few simple steps. For any assistance you may require, please contact: customerhelpdesk@reedmidem.com

    Exhibitors only: if you have any questions about your accommodation, please contact the Accommodation Department by e-mail: hotel.midem@reedmidem.com or by phone: +33 (0)1 79 71 95 80

    Please note that our booking service and special rates are exlusive to participants.

    VISA

    Do I need a VISA to attend and can you help in getting one?

    Depending on your origin of departure, a visa may be required to enter France. Please consult the French Ministry of Foreign and European Affairs website to find out which documents are required for entry.

    Should you need assistance to get a VISA, please contact customerhelpdesk@reedmidem.com with subject line “VISA REQUEST”. Specify your request, company name, personal details and the event you registered for.

    Badge

    Where can I retrieve my badge for the show?

    Participants who have paid in full can collect their badge at:

    • Self-service badge delivery points located in the Registration area, by scanning the QR code displayed on the E-ticket or from the mobile App.
    • Registration desk located in the Registration area upon presentation of a valid ID

    NOTE: You will only receive your badge if you have paid in full. You must bring valid ID to collect your badge, whether you have sent a photo or not.

    E-ticket

    When will I receive my e-ticket and how can I get it?

    • Registered participants who have paid in full will receive an e-ticket by email approximately 4 weeks prior to the show. After receiving your e-ticket by email, print it out and make sure that the QR code is clearly displayed.
    • The e-ticket can also be downloaded by logging in to the Midem Online Database (“Edit my profile” page).
    • The e-ticket can also be downloaded via the mobile app approximately 4 weeks prior to the show. To save time, save the QR code as an image on your smartphone.

    How do I redeem a badge with my e-ticket?

    An e-ticket can be used to collect your badge at a self-service delivery point. Just scan the QR code displayed on your e-ticket or at the Registration Desk.

    I haven’t received my e-ticket by email, or it is not available on the mobile app or Midem Online Database

    Only registered participants who have paid in full will receive an e-ticket by email, or may download it via the mobile app or via the Midem Online Database.

    NOTE: If you haven’t received your e-ticket, please check in your spam folder and ensure your payment has been successfully delivered.

    If your payment has been completed and you still have not received your e-ticket, please send a request to customerhelpdesk@reedmidem.com with the subject line “E-TICKET”, including your company name, personal details and the event you registered for.

    Can I retrieve my badge at the show if I don’t have my e-ticket?

    If you don’t have your e-ticket, go to the registration desk with a valid ID to collect your badge.

    For any further assistance, please contact customerhelpdesk@reedmidem.com with the subject line “E-TICKET”, and include your company name, personal details and the event you are registered for.

    VAT Refund

    How can I collect my VAT refund?

    Participants who are non-resident in France may be eligible for a refund on French Valued Added Tax (VAT) under certain conditions.

    Please be careful not to lose the top copy (original repayment VAT invoice), which is the only document valid for a VAT refund request.

    Duplicated and client copies, even certified, will not be accepted by the French tax authorities. Originals cannot be re-issued.

    For more information about VAT refunds, please contact our partner TEVEA INTERNATIONAL.

  • ON-SITE CONCERNS

    Wifi & Connectivity services

    What connectivity services are available during Midem?

    • Free WI-FI is available throughout the exhibition on the network named: ‘Palais des Festivals WIFI’.
      Note: You will find the Wi-Fi code on the top left of your badge. (@: XXXXXX).
      You can only connect one device at a time.
      The Wi-Fi connection will allow you to read your emails, tweet and connect to the application. It will not support video streaming or downloading heavy attachments.
      If you require a customised Wi-Fi service, please contact Viapass. During the exhibition, please contact customerhelpdesk@reedmidem.com
    • Access to e-mail points and Plug & Play within the Business Centre.
  • ONLINE SERVICES

    Online database

    What is my login and password?

    Your login is the email address you used to register. Enter this email, and you will be asked to set up a password. Note that your email must be unique and personal to you.

    Why haven’t I received my activation email?

    To confirm your account, you should receive an activation email in your inbox (this can take up to 72 hours from registration). The email’s subject line is "Midem IMPORTANT INFORMATION: your Midem Online Database access." If you haven’t received it within 72 hours, check your spam folder.

    Otherwise, click on the link labelled "Enter your email to set a password" or “reset your password” on the login page. This will resend an activation link to your inbox. If problems persist, contact customerhelpdesk@reedmidem.com with the subject line “LOGIN HELP”. Specify your request, company name, personal details and the event you registered for.

    How do I change my email address?

    To change the email address you currently use as a login, as well as for communication with Reed MIDEM, contact the customerhelpdesk@reedmidem.com with the subject line “CHANGE EMAIL ADDRESS”. Specify your request, company name, personal details and the event you registered for.

    How do I hide my email address from other Midem Online Database users?

    To hide your email address, log in to the Midem Online Database. On the "My account" page, click on "Preferences". At the bottom of the page, click on "I do not want to display my email address on my participant profile, nor on messages that I send to other participants".

    How can I manage the meeting notifications that I receive in my inbox?

    If you want to stop receiving emails related to meeting requests from the Midem Online Database, please visit your participant profile.

    In the “Alert me via email” section, you can individually turn on/off notifications for when a participant sends you a meeting request, accepts your meeting, declines your meeting, or cancels his own meeting with you.

    You also have the possibility of preventing other people from sending you meeting requests.

    How is Reed Midem taking measures to protect your private information?

    It has come to our attention that certain companies have accessed the Midem Online Database to obtain attendees’ email addresses. Reed MIDEM is not related in any way with these companies and is taking measures – including legal action – to stop their unsolicited emails. Reed MIDEM takes your privacy very seriously. If you prefer not to display your email address on your profile, go to your communication preferences here.

    How do I update my profile, photo or company information within the Midem Online Database?

    Once connected to the Midem Online Database, you will arrive on the “My Account” page. Click on the pencil icon, next to your profile picture. We recommend uploading a photo of 120px X 125px in size, and in .jpg or .png format.

    To update company information, your logo or project information, from the “My Account” page, scroll down to "Promote yourself and your company". Click on “Edit”. You will find a series of tabs for updating your company profile, logo or project information.

    How do I read my messages?

    Once logged into the Midem Online Database, an activity toolbar will be displayed at the top of the website. Click on the mail symbol. This will create a dropdown where your personal Inbox and company Inbox will be available, along with your latest incoming messages.

    How can I change the order of my delegates on my company’s page?

    From the “Company Account” page, scroll down and click on “People Manager”. Then click on the “Delegate display” link on the left side of the page. You will be able to modify the order of your delegates by assigning a position number to each one and clicking on “Update”.

    How can I promote my company in the Midem Online Database?

    You can benefit from an exclusive 728x90px mega-banner at the top of the online directory to be visible to your peers all year round. There is also a full range of advertising space on the show website that you can book. If you are interested in any of these opportunities, please contact antoinette.lavalette@reedmidem.com. You can also upgrade your company’s online package to the Advanced Company Profile in order to be highlighted in search results and be able to access leads (people who bookmarked your company, participants and product pages). To do so, please contact deborah.carella@reedmidem.com

    Why am I having trouble viewing the website?

    Our website is best viewed in most up-to-date browser versions; some features may not work properly on versions like Internet Explorer 6 and 7. Please consider upgrading your browser for a better experience.

    Mobile App

    Where can I download the mobile app?

    The mobile app is adapted for all devices such as Apple, Android, Windows and Blackberry mobiles. The app can be downloaded for free from Apple, Play and Windows Stores.

    Why does launching the app take so long?

    When launching the app for the first time, the whole directory (Midem Online Database) is downloaded; this represents a large amount of information. Please be patient and connect your mobile to Wi-Fi for faster access. Once completed, the directory will always be available offline so you can access it anywhere. After completing the launch, the app will only update new participants, companies or sessions.

    Is the mobile app synchronised with my Midem Online Database account?

    The app is synchronised with your Midem Online Database account daily, making it easy to recall any of your favourite participants, companies, sessions and speakers that you have already bookmarked on the website.

    How do I login to the Midem Online Database on the mobile app?

    Click on the “My Event” icon, then “Settings”.

    Which login should I use to log in to the Midem Online Database on the mobile app?

    Use the same email login and password you use to log in to the Midem Online Database.

    I’ve lost my login and/or password. How do I get them back?

    Click on the “My Event” icon, “Settings”, then “Forgot password”.

    Where can I find my e-ticket on the app?

    Click on the “My Event” icon, then on the “My e-ticket” tab. Save it by taking a screenshot of the QR code image.

    I am having trouble downloading my e-ticket from the mobile app. Can you help?

    If you don’t have your e-ticket, you can still go straight to the Registration Desk on the day of the event with a valid ID in order to redeem your badge.

    How do I log out from the mobile application?

    Click on the “My Event” icon, then “Settings”, and “logout”.

    How can I bookmark a session, a concert, a speaker, or a company?

    Go to the “Programme” (or “Speakers”, “Companies”) section of the mobile app. Click on the session (or speaker, company) you are interested in, and click on the star at the bottom of the page.

    Where can I find my bookmarked sessions, concerts, speakers, companies, participants and notes?

    You can find all the information you bookmarked in the “My Event” section. The favourites sessions are in the “My Agenda” section displayed in calendar view.

    How can I send my bookmarked information to myself?

    Go to “My Event” section, and click on the arrow in the right corner. Enter your email address, select the items to include in your report (My agenda, My inbox, Favourite speakers, Favourite Companies, My notes) and click to share.

    How can I send a message to a participant?

    Go to the “Participants” section of the mobile app. Search for the participant you’d like to find. Select the participant you are interested in. You can read their profile and contact them by clicking on the bubble at the bottom of the page.

    Your Personal Agenda

    Where can I find my Personal Agenda?

    You can find your Personal Agenda in the 'My Account' page once you have logged in to the online database.

    How can I bookmark a session, a concert or a speaker?

    Bookmark a session by clicking on the agenda icon located in right corner of a session or a speaker, by clicking on the star icon. You must be logged in to complete these actions.

    How can I retrieve my bookmarked sessions?

    Go to the “My Account” tab of the header and click on “Agenda”. You will find all the sessions you bookmarked in a calendar view.

    How can I find my bookmarked speakers?

    Go to the “My Account” tab of the header and click on “Favourites”. Here you will find all the speakers you bookmarked.

    How can I share a conference or concert with someone?

    Go to the session you are interested in. In the right corner, click on “Share”. You will be able to share the session by email or by Social Media

  • SUBSCRIPTIONS

    Email unsubscription

    How do I unsubscribe from your communications?

    To unsubscribe from our emails, click on the following link: contact.cnil@reedmidem.com

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